iSpy Group: Salesforce delivered by Ignyto.
Ignyto implemented Sales Cloud, Field Service and integration for iSpy Group, a food and beverage business.
Looking for a Salesforce partner? Ignyto is a Salesforce Summit partner with 115 Salesforce certifications and more than 1,000 projects delivered, working with food and beverage services organisations from London, Manchester and Dublin. See what we implement or read all 80 case studies.
Book a discovery call →iSpy Group Ltd is a well established market leader within the leasing and hire of workplace drinks solution industry. iSpy Group Ltd supplies top of the range high specification water coolers and coffee machines in addition to vending machines and catering equipment.
- Multiple platforms in use that did not communicate effectively with each other.
- Users manually updating the same information across several systems.
- Manual data handling and missing integration increasing the likelihood of mistakes.
- Time lost managing siloed systems, affecting productivity and decision-making.
- No real-time synchronisation, leaving data outdated or inconsistent across the business.
- Sales Cloud configured to run the full Lead-to-Quote process in one place, from first prospect to formal offer.
- The order management workflow re-engineered to remove the bottlenecks between sale and fulfilment.
- Salesforce Field Service configured for complex jobs, including multi-asset servicing across water coolers, coffee machines, vending and catering equipment.
- Field Service reporting built so job, asset and engineer activity is visible in the same system as the sale.
- Integration between the platforms iSpy Group already ran, removing the duplicate data entry and keeping records synchronised.
What the platform changed.
End-to-End Sales Lifecycle: Standardized the Lead-to-Quote process, ensuring a seamless transition from initial prospect to formal offer within a single ecosystem.
Optimised Order Journey: Re-engineered the order management workflow to eliminate bottlenecks and ensure faster processing times.
Advanced Field Service Management: Configured a robust Field Service module capable of handling complex jobs involving multi-asset servicing and comprehensive reporting.
“Working with Ignyto was an excellent experience from start to finish. We truly appreciate the professionalism and collaboration throughout the process and would happily recommend your team to others.”
iSpy Group · Food and Beverage Services
Integration, where the systems need it.
Salesforce rarely stands alone. Ignyto builds the integration layer in-house — MuleSoft certified, with native APIs where a connector does the job.
How we approach integration →Book a 30-minute call with a Salesforce consultant.
No pitch deck. We will tell you what the work involves, roughly what it costs, and whether the return is there.