Stop paying for break-fix: why proactive Salesforce support is the only way to scale

Break-fix support answers the question you already know about. It does nothing about the ones you do not. Ignyto delivers Salesforce managed services as a proactive retainer with a named team, because reactive ticket-closing keeps an org alive without ever making it better.

What break-fix actually costs

A ticket model bills for symptoms. The same integration fails each month, the same report is rebuilt each quarter, and nobody is paid to find the cause. The invoice looks controlled while the technical debt compounds behind it.

• Work is prioritised by whoever shouted loudest, not by commercial value.
• Release upgrades are absorbed late, so new platform features are never adopted.
• Knowledge of your org sits with whichever consultant happens to pick up the ticket.

What proactive support changes

A retainer with an agreed quarterly roadmap moves the conversation from resolution time to business outcome. The same team learns your org, so a fix in March informs the architecture in June. Salesforce ships three releases a year and each one is an opportunity to retire custom code you are currently paying to maintain.

How Ignyto runs it

A monthly retainer with a named team who already know your org, a quarterly roadmap agreed in advance, and effort recorded against user stories so you can see where the time went. Read the managed services cost guide for how the commercial model works, or the support packages buying guide for what to ask a partner.

Talk to a consultant about moving off break-fix, or see what we have delivered for clients first.