Salesforce Financial Services Cloud compliance: a guide for UK and Irish firms

Regulated firms in the UK and Ireland are asked the same question by every reviewer: show me the evidence. Salesforce Financial Services Cloud answers it by holding the client relationship, the advice given and the reasoning behind it in one auditable record. Ignyto is a Salesforce Summit partner delivering Financial Services Cloud from London, Manchester and Dublin.

Why compliance evidence sits in the CRM

Suitability, vulnerability and fair-value assessments are all decisions about a client, made at a point in time, by a named person. If those decisions live in email and spreadsheets, reconstructing them is a project. If they live on the client record with the interaction that prompted them, the evidence assembles itself.

What we implement

• Client and household records with relationships, so a file review sees the whole picture rather than a single account.
• Structured records of advice and the reasoning behind it, captured at the point of the conversation.
• Field-level history and audit trails on the fields a reviewer will ask about.
• Permission and visibility models that keep sensitive data restricted without stopping the business working.
• Reporting that evidences outcomes across a client book rather than case by case.

Security and data residency

Where encryption, key management or a forensic audit trail is a requirement, Salesforce Shield is the platform answer, and we scope it against the specific control rather than switching everything on. Our security and compliance work covers the questionnaire your risk team will send before the build starts.

Where firms get it wrong

Compliance requirements are treated as a reporting problem at the end of the project instead of a data model decision at the start. By then the fields that would have carried the evidence do not exist. Bring risk and compliance into the design workshops and the reporting becomes configuration.

Ignyto has delivered Salesforce for lenders, brokers, wealth managers and payments firms, including Skipton International and Seniors Money. Talk to a consultant about evidencing your obligations, or read more on Salesforce for lending and mortgages.