Convergence: the London team teaching Salesforce agents to use software like a person.
Convergence was a London-based AI company that built agents able to use websites and software the way a person does. Salesforce completed its acquisition in June 2025 and brought the team into Agentforce, where it forms the core of Salesforce's AI research lab in London.
What is Convergence, and why did Salesforce buy it?
Most automation breaks when a screen changes. Convergence built agents that work through multi-step tasks in a browser and adapt as they go, much as a person would when a page looks different from last time.
Convergence is not sold as a separate product. Its technology and team now sit inside Agentforce, which is where the capability will reach Salesforce customers.
What Convergence changes for a UK business.
Automation for systems without an API
Agents can work in older systems that were never built to connect to anything.
Fewer repetitive tasks
Multi-step admin work moves from people to agents, so your team can focus on the work that needs judgement.
Agents that cope with change
Workflows keep running when a supplier changes their website.
Get ready for Convergence with what Salesforce offers now.
The capability arrives through Agentforce. Ignyto starts with an AI readiness assessment of which tasks are worth automating and whether your data can support them, then builds the first agent on the one with the clearest return.
Questions about Convergence and Salesforce
What was Convergence?
Convergence was a London-based AI company whose agents could use websites and software the way a person does. Salesforce completed its acquisition in June 2025.
Can we buy Convergence separately?
No. Its technology and team have been folded into Agentforce.
Where should a business start with AI agents?
With the tasks that cost the most time and have clear rules, and with an honest check of whether the data behind them is good enough.
Source: Salesforce newsroom. Details correct at 5 November 2026.
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