Salesforce managed services that get more from what you already pay for.
Picture your systems a year from now: the numbers you care about visibly better than today, your team using the parts of Salesforce you are already paying for, and next quarter’s plan written with you rather than handed to you. That is what this programme is for. Most organisations use a fraction of what they pay for, and the gap widens as people move on and processes drift — so we agree the business objectives, baseline where each one stands, and drive improvement against those numbers every month.
What is the difference between managed services and support?
- Waits for a ticket
- Whoever is free picks it up
- No view of what is actually being used
- Success measured in response time
- Hours burnt, nothing compounding
- Watches your Salesforce and raises it first
- A named team who know your build
- Adoption tracked by team, gaps closed deliberately
- Success measured in movement on your business KPIs
- A quarterly value plan that builds on the last one
How the programme works, month to month.
Ignyto runs proactive managed services as an outcome programme, not a support queue. Before delivery starts we agree your business objectives, write down where each one stands today, and set the state you need it to reach. Every task after that has to move one of those numbers, and you see the movement every week.
The five value pillars
Every objective maps to at least one. If a request cannot be tied to one of these, we will say so before doing it.
What you get, and when
A written update showing the current metric, the target, and the movement since last week. Plus what is planned next and anything putting the target at risk.
A value report against baseline: every objective, where it started, where it is now, where it is going. Hours consumed shown as transparency, not justification.
A business review with your sponsor: progress against target state, decisions needed, and the next quarter’s three priorities agreed and written down.
A twelve-month roadmap rebuilt around where the business is going next, not where it was when the contract started.
If we cannot show how a piece of work moved you closer to a measurable target this month, it should not have been on the plan. That applies to onboarding too: no agreed objectives, baseline and success metrics means no delivery starts.
What changes after a year on the programme.
Not a promise about how quickly — that depends on your data, your decisions and your team’s availability. This is what changes when somebody owns the outcome rather than the ticket queue. It is also why our ongoing-service clients average 21 engagements with us over five to seven years.
Opens a report and trusts the number, because the data model and the hygiene behind it are somebody’s job rather than nobody’s.
Works in the system rather than around it, with the manual steps that used to eat their week automated or gone.
Can see what the platform returns against what it costs, because the baseline was written down before the work started.
Reflects where the business is going next, not where it was when the contract was signed.
Three ways to work with us.
Some organisations want a programme that drives measurable business change. Others want a capable Salesforce team on tap to keep improving your Salesforce week by week. Both are legitimate, and it is easy to move from one to the other as your ambition grows. Where Salesforce is only part of a wider set of systems, either can be extended to cover the whole architecture.
Proactive Managed Services
An outcome programme. We agree the business objectives that matter to you, baseline where each one stands today, and drive adoption and improvement against those numbers every month. You can see the movement without asking for it.
- Business objectives written as measurable state changes, with a baseline
- A quarterly value plan agreed in advance, not a queue you feed
- Weekly progress against target, monthly value report, quarterly review with your sponsor
- Adoption measured against real usage, with retraining where it slips
- Platform health, automation debt, data quality and the three annual releases handled in the background
- AI readiness kept in view as the platform moves under you
Your Salesforce team, on tap
A bucket of pre-purchased hours drawn down as you need them. In practice Ignyto becomes your Salesforce administrator: the small improvements, the changes nobody internally has time for, and the specialist work an in-house admin cannot cover alone.
- Continuous improvement of your Salesforce, prioritised by you
- Any certified skill in the team, including MuleSoft, CPQ and Marketing Cloud
- Consumption reported against contracted hours — a real number, monthly
- No scramble to raise a purchase order mid-incident
- A better rate than ad-hoc work, with the same people each time
Managed platform
Added to either of the above when Salesforce is only part of the picture: we hold the whole architecture — the integrations either side of it and the AI layer on top — with a named architect and delivery lead, environment and release strategy, and a standing roadmap.
What a quarter looks like.
Priorities set against your business plan, not last month's tickets.
Enhancements delivered alongside day-to-day support, visible in the portal.
Sandbox testing, impact assessment and the changes worth adopting.
Adoption, consumption against contracted hours, and next quarter set.
“Ignyto are always responsive and provide regular progress checks, always before my reminder alerts. High quality work with no drama.”
Specac · Scientific instruments · Ongoing service
What is included in a Salesforce managed service?
The scope below is what every Ignyto managed-service client gets. It is written down in the agreement rather than left to interpretation, because the argument about what was in scope is the most common reason these arrangements sour.
Administration and configuration
Users, profiles, permission sets, page layouts, record types, validation, flows and the day-to-day change requests your team raises.
Development
Apex, Lightning Web Components and integration work where configuration will not do the job, scoped as user stories with the effort against each one.
Release management
Salesforce ships three releases a year. We read the notes, test what affects your build in a sandbox, and tell you what changes before it reaches your users.
Proactive monitoring
Automation failures, integration errors, storage and licence limits, and the security settings that drift. Raised by us rather than reported by you.
Adoption tracking
Usage by team and by feature, so the gap between what you pay for and what people actually use is visible and closed deliberately.
Data quality
Duplicate management, validation and the housekeeping that keeps your reporting trustworthy. Detailed in data quality and migration.
Integration support
The connections either side of Salesforce — ERP, finance, ecommerce — kept working, including MuleSoft. See integration services.
Quarterly value review
What the roadmap returned against the baseline, what it cost, and what to do next. Attended by the people who did the work.
Salesforce licences, which you buy directly. Net-new cloud implementations, which are scoped as projects rather than absorbed into a support agreement — we will tell you when something has crossed that line rather than quietly consuming your hours. And first-line questions from your own users, which stay with your internal owner, because a managed service that becomes your help desk stops improving anything.
Managed service, in-house admin, or an offshore team?
These are three different commercial models rather than three prices for the same thing, and the difference shows up after go-live more than during a build. Honestly compared, including where the other two win.
Best when you have steady, predictable change and want someone in the room who knows the business. Harder when you need Apex, MuleSoft or Data Cloud depth, because one person rarely holds all of it — and when they leave, the knowledge leaves with them.
Best when the work is well specified and volume matters more than judgement. Harder when the requirement needs challenging rather than building, or when a regulator wants to know who touched what. Compared properly in our delivery models guide.
Best when you want certified depth across several clouds without carrying it as headcount, and want the platform improving against agreed numbers rather than merely running. 115 certifications across the team, so the specialism you need next is already in the room.
Most organisations end up with a mix — an internal owner who knows the business, and a partner carrying the technical depth and the roadmap. Our ongoing-service clients average 21 engagements over five to seven years, which is what that looks like in practice.
What drives the cost of Salesforce managed services?
There is no rate card here, because a number before a proper look at your Salesforce would be a guess. What we can do is tell you exactly what moves it, so you can work out roughly where you would sit before you speak to anyone.
How many clouds you run
Supporting Sales Cloud alone is a different proposition from Sales, Service, Field Service and Marketing Cloud with a shared data model between them.
The condition of the build
A clean, well-governed org needs less attention than one carrying years of automation debt. The health check tells us which you have.
How many systems are joined to it
Each integration is a thing that can break at three in the morning. ERP and finance connections carry more weight than a single-direction feed.
Your regulatory load
Financial services and life sciences work needs evidence, change control and audit trails that a light-touch service does not provide.
How much change you want
Keeping the lights on costs less than a quarterly roadmap that moves business numbers. Most clients want the second and buy the first by mistake.
Whether you have an internal owner
A capable admin on your side changes the shape of what we do, and usually reduces it.
Our guide to what drives managed services cost goes through each of these in more detail. When you want a number for your own situation, a discovery call gets you one, along with an honest view on whether the return is there.
Taking over a Salesforce build from another partner.
Most of our managed-service clients came from another partner, so this is a well-worn path rather than an exception. You do not need a clean handover for it to work, and you do not need to tell your current partner anything before you talk to us.
01 — Health check first
A fixed-scope review of the data model, automation, security, licences and adoption. You keep the findings whoever you use to act on them.
02 — Stabilise what is breaking
The automations that misfire and the workarounds your users have quietly invented. Before any roadmap, so the roadmap is not built on sand.
03 — Agree the numbers
A measured baseline before we change anything, so the improvement can be demonstrated rather than argued about later.
04 — Take over the running
Named team, agreed scope, quarterly value reviews. Full documentation of what we inherited, so you are never locked in by ignorance of your own platform.
Elliot Leigh came to us after a disappointing experience with a previous Salesforce partner — read what changed. If your build is in worse shape than that, rescue and rebuild is the honest starting point.
What clients said afterwards.
“Ignyto are working on our restart programme and have provided a professional service throughout.”
“We had a very successful experience working with Ignyto on this project. Their team delivered an effective solution that streamlined and improved our internal process management.”
Book a 30-minute call with an Ignyto consultant.
No pitch deck. We will tell you what the work involves, roughly what it costs, and whether the return is there.
Common questions about Salesforce managed services.
What are the benefits of Salesforce managed services?
Continuous access to certified Salesforce skills without recruiting, a plan tied to business measures rather than a ticket queue, faster adoption of each release, and one team accountable for the health of your Salesforce. Ignyto structures the work around five value pillars so every change moves a number the client chose.
What is the difference between Salesforce managed services and support?
Support fixes what breaks. A managed service owns the improvement of the platform — adoption, data quality, release management, integration health and the roadmap. Break-fix keeps the lights on. A managed service is expected to change a business measure. More on that difference.
Do I need a managed services partner if I have an in-house admin?
Often yes, and the two work well together. An in-house admin knows your business. A partner brings breadth across clouds, certified specialists for work an admin should not have to attempt, and cover when your admin is on leave or leaves. Five signs you have reached that point.
Which Salesforce clouds does Ignyto support?
Sales Cloud, Service Cloud, Marketing Cloud, Marketing Cloud Account Engagement, Revenue Cloud and CPQ, Field Service, Experience Cloud, Slack, Agentforce, and integration through MuleSoft and native APIs. Ignyto holds 115 Salesforce certifications across the team.
What is a Salesforce managed service?
A Salesforce managed service is ongoing ownership of your Salesforce by an external team, aimed at increasing the return on what you already pay for. Ignyto runs it as an outcome programme: agreed business objectives with a measured baseline, adoption driven against those numbers every month, and a quarterly value plan. Platform health, data quality and the three annual Salesforce releases are handled in the background rather than being the point. Ignyto provides it from London, Manchester and Dublin, including for organisations in regulated industries where change has to be controlled and evidenced.
How much does Salesforce managed services cost?
Ignyto managed services are priced on monthly hours and the seniority of consultant required, with tiers from a small monthly block upwards. Pricing is quoted after a short review of your Salesforce rather than from a list.
Can Ignyto take over a Salesforce build another partner set up?
Yes. Most Ignyto managed-service clients came from another partner. Ignyto runs a fixed-scope review of the existing build first and you keep the findings either way.
Who owns our Salesforce if we use a managed service?
You do, entirely. Every change is documented, the metadata stays in your org, and you hold the licences directly with Salesforce. If you end the agreement you get a full handover pack — the data model, the automations, the integrations and the open roadmap — so your own team or another partner can pick it up without reverse-engineering anything.
Is a managed service worth it for a small team?
Sometimes, and sometimes not. If your Salesforce is stable, lightly used and rarely changes, you may be better served by a smaller block of consulting time when you need it. It earns its place when the platform is central to how the business runs, when several clouds are in play, or when nobody internally owns it and small problems have been accumulating.
Can we change what the managed service focuses on?
Yes, and most clients do. The quarterly value review exists for exactly that — you look at what the last quarter returned and decide where the next one goes. A programme aimed at service efficiency in January often becomes a reporting or data-quality programme by the summer, because that is where the evidence points.
Do you support Salesforce integrations and MuleSoft?
Yes. MuleSoft is certified in-house rather than subcontracted, and the connections either side of Salesforce — ERP, finance, ecommerce, data platforms — are part of the supported scope. This matters more than it sounds: most incidents that look like a Salesforce problem turn out to be an integration that stopped agreeing with the system at the other end.
Are you ready to put AI on top of a supported platform?
A managed platform is the best possible starting point for AI, because the data and governance work is already being done every month. Ignyto runs a fixed-scope AI readiness assessment that establishes what an agent could truthfully answer from your Salesforce today, shortlists the use cases worth doing, sets the guardrails, and hands you a costed plan. Fixed scope, no obligation to build with us.
Already have a partner?
Most of our managed-service clients came from one. We'll run a fixed-scope review of the Salesforce you have, tell you honestly what state it's in, and you keep the plan either way.
Could we automate some of your manual processes?
Use our free online calculator to work out what it really costs you each year to complete your processes manually. Enter how long the manual process takes, how often it is done, how many people do it and what a mistake costs. It shows you what the process actually costs, and what you could save each year by having us automate it. Your people then get their time back for the high value work, and we run the repetitive processes for you.
Guides worth reading before you choose a partner.
How UK providers price a managed service, and what changes the number.
What to compare when providers all claim the same things.
Why a ticket queue never moves a business number.
The symptoms that say you need more than an admin.
What we look at before proposing any programme of work.
The strategic guide: models, governance and what good looks like.