Ignyto is a Salesforce Summit partner — the top tier, formerly called Platinum — and an Anthropic Claude Registered Partner, delivering AI and agent consulting, Salesforce and Slack implementation, integration and managed services from London, Manchester and Dublin, delivering across the UK, Ireland and Europe. Every engagement is scoped against a measurable return — operational cost cut, hours given back to your team, and the technology in place to scale the business without scaling headcount.
Use our free online calculator to work out what it really costs you each year to complete your processes manually. Enter how long the manual process takes, how often it is done, how many people do it and what a mistake costs. It shows you what the process actually costs, and what you could save each year by having us automate it. Your people then get their time back for the high value work, and we run the repetitive processes for you.
Some businesses arrive knowing exactly what they want built. Others know only that Salesforce is not doing what it should. Some are still deciding whether Salesforce is the right CRM at all, and want a straight answer before they commit. All three are a fine place to begin. Whichever it is, the first conversation is about what the return needs to be and how you will measure it — then Ignyto builds it, runs it, and adds AI once your data can carry it.
Agentic service and sales, grounded in your own records rather than a demo dataset. The hurdle is rarely the AI — it is data quality, and the same customer living in four systems with four different answers. So we start with a readiness assessment: what your data can truthfully support today, what has to be fixed first, and what the first agent should actually do.
Explore AIFull-scope builds across the Salesforce platform, including the integrations that decide whether it lands — ERP, finance, patient and asset systems. Scoped as user stories with effort against each one, so you can see what you are buying.
See servicesYou have already paid for Salesforce and AI. This is the programme that makes you use it: agreed business outcomes, a measured baseline, and adoption driven against those numbers every month so the return compounds instead of flattening.
Explore the programmeSalesforce, data and AI programmes fail on business case, not technology. So before anything is built you get a number to hold Ignyto to — operational cost removed, hours given back to your team, revenue your current process leaks — baselined first, so the change can be proven afterwards rather than argued about.
If the return is not there, you will be told before you spend the money.
A costed case before a statement of work — the process today, the cost of it, and what the platform changes. Written so a finance director can challenge it.
Cycle times, handling times, licence spend and manual effort recorded before delivery. Reviewed against the same measures at go-live and each quarter after.
Advice grounded in 1,000+ delivered projects across Salesforce, data architecture and AI — including where the standard product beats the custom build and where a licence is not needed at all.
Managed-service clients get a quarterly value review: what the roadmap returned, what it cost, and what to do next. 4.9 average CSAT comes from this, not from ticket speed.
You should not need three suppliers to finish one platform. Ignyto is certified across all of it, including the parts most partners subcontract — MuleSoft integration, Data Cloud, Slack and Agentforce — plus the AI beyond it. Eighty-four certifications, held in-house.
Autonomous service and sales agents, grounded in your own records and governed by your rules — including in regulated industries, where the sharing model and audit trail have to hold.
Anthropic’s Claude and other models put to work alongside Agentforce for reasoning beyond the CRM — safely, inside your governance.
The trusted, unified customer architecture every AI use case depends on, and the control point regulated industries are asked to evidence. Usually the real first project.
Slack as the work surface — channels, canvases, workflows and Slack-native bots and agents.
API-led integration to ERP, finance and operational systems — the work that decides delivery.
Pipeline, forecasting and territory design a sales leader can actually run the number from.
Case management, omni-channel routing and knowledge, with agentic deflection on top.
Scheduling policies, skills-based dispatch, mobile flows, inventory and certification.
Salesforce Revenue Cloud, the successor to Salesforce CPQ. Configure, price, quote, subscribe and invoice — through to the finance system.
Journeys, templates and segmentation at scale, including full Pardot migrations.
B2B nurture, scoring and pipeline attribution — formerly Pardot, still doing the heavy lifting.
Customer, partner and resident portals with the sharing model thought through properly.
MuleSoft and native APIs into Google, Microsoft, SAP, Xero and more.
Ignyto joins Salesforce to your ERP, finance and data platforms in-house, MuleSoft certified, so the order, the invoice and the customer record agree. It is an AI question too. Agents fail on data quality far more often than on the model — if the same customer exists three times with three different answers, the agent will pick one and state it confidently.
“We had regular, structured meetings, and their client portal was particularly useful in helping us stay on top of actions, timelines, and progress throughout the project.”
Elliot Leigh · Lettings & property · Salesforce rebuild after a previous partner
Every statement of work carries effort against each story, so when scope changes you are discussing numbers rather than relying on goodwill.
London, Manchester and Dublin work as a single delivery group of 35+ — and the people who scoped your project stay on it.
A client portal with live actions, timelines and progress — the thing customers mention most when they describe working with us.
No pitch deck. We will tell you what the work involves, roughly what it costs, and whether the return is there.
Most organisations use a fraction of what they pay for. Ignyto’s proactive programme closes that gap with agreed business objectives, a measured baseline, and adoption driven against those numbers every month. Release management is part of it, but a small part.
of CRM projects fail to deliver what was expected, with absent post-go-live support the most cited cause.
of organisations ever reach 90% user adoption. The licences bill either way.
average client CSAT, scored on every project rather than a selected sample.
Salesforce projects delivered since 2016.
engagements over five to seven years is what our ongoing-service clients average.
Salesforce certifications across the team.
Regulation, integration patterns and the way deals get done differ by sector. In these six Ignyto arrives with an opinion rather than a discovery questionnaire.
“Ignyto understood how important our brand is, and built a community that brings it to life.”
Habitat First Group
Hospitality · Experience Cloud
“Ignyto connected Salesforce, Sage and Shopify with deep technical expertise and clear communication — reliable, scalable, end to end.”
Playr-Fit
Sports technology · Sales Cloud + integrations
“After a disappointing experience with another Salesforce partner, Ignyto took the time to understand the business. The system is far more efficient and the issues we had have been fully resolved.”
Elliot Leigh
Property · Sales Cloud rescue
A good share of Ignyto’s work starts with a build somebody else walked away from. You get a fixed-scope review — data model, automation debt, licence waste, adoption — and a costed plan to fix it or replace it. The plan is yours to keep, whoever you use to deliver it.
Book a discovery callOne percent of our time, our product and our profit goes back to the communities we work in. In practice that means charities getting the same senior consultants our commercial clients get — most recently a pro bono Salesforce implementation for Loreto Centre Crumlin.
“As a small charity with no technical background, the idea of implementing Salesforce felt daunting. Ignyto made the entire journey feel manageable, supportive and even enjoyable.”
Loreto Centre Crumlin · Not-for-profit · Pro bono
Forty-five minutes with someone who knows the work, and a consultant brought in where the detail needs one. You'll leave with a view on scope and a realistic range, whether or not you work with us.
A person, not a form autoresponder — and we bring in the consultant who would scope the build when the detail warrants it.
No slide deck. We ask what is broken, what it costs you and what good looks like.
Yours to keep either way. If it looks like a fit we will set out how we would deliver it; if it does not, we will say so.
